Water Quality Advisory In Effect

Effective October 26, 2024 -  Water Quality Advisory has been LIFTED for the East Side Water System.The Advisory had been put in place earlier this week following repairs on a break. All lab results have been returned clear, and the Water Quality Advisory has been lifted.

About the Water System

East Side Lake Windermere’s water is drawn from Lake Windermere and pumped from the Baltac Pumping Station to the East Side Lake Windermere Water Treatment Plant (WTP) located on Windermere Loop Road. It passes though the coagulation, flocculation, settling and filtration treatment stages and the filtered water is then disinfected using UV and chlorine before being fed to the reservoir and distribution system. The entire process is monitored via Supervisory Control and Data Acquisition (SCADA) instrumentation and auto-dialer alarms as well as being verified and documented by operators daily.

Water System Emergencies

Should you become aware of water system emergency (broken water main, broken hydrant, loss of service, etc.) please call:
The 24 hr emergency number 250-342-5712
An operator will respond and do their best to resolve the issue. This number is for system emergencies only. For water system problems within your residence, please call a plumber.

Click here for utility service requests (including water turn on and off). 

Please click on the links below for further information:

• Water Quality Notices
• Watering Hours
• Utility Pre-Payment Form
• Bylaws
• Annual Water Systems Report
• Reading and Interpreting your Water Meter